Customer Service and Contact Information

Our goal is to make life exciting and easy for consumers of coffee pods, whole beans, and more. Therefore, it is very important for us that it be easy for our customers to use our website for placing orders and get in touch with our customer service if they have questions. 

We know writing emails or calling customer service can sometimes be a hassle. Please look at the answers to our most frequently asked questions below, and if you have any other questions or want more information, do contact us.

Shipment costs are calculated based on cart size. You will be able to see your shipping costs and options during checkout.

Smaller orders cause more waste and are less sustainable. To help reduce our impact, smaller orders are charged higher shipping fees. We hope you will help in our effort by combining purchases.

Modifying an order is unfortunately not possible, but you can cancel your order and place a new one. You can easily cancel an order that hasn’t been packed. Go to your customer account, and in your order details, click the "Cancel order" button and confirm.

It takes around 6-8 business days for your order to travel from our warehouse in Denmark to your address in the United Kingdom.

When your package is packed, you receive an email with a track and trace link.

We ship orders with our own trucks directly from Denmark to the United Kingdom. Orders can be traced with Royal Mail once they are scanned upon their arrival in Britain. Until the parcel has reached the carrier, you can trust that your parcel is on its way, even though you are not seeing updates when checking your track and trace link.

Additional delays can sometimes occur. In very rare cases (fewer than one in 10,000 parcels), there may be issues during transit. If you have not received your package 6 business days after it should have been delivered, please contact us so we can investigate and make sure you get your order.

We do want to make sure you have all the information regarding your order. If your order confirmation is not in your spam folder, please contact us so we can make sure you receive it.

If you have a broken of dysfunctional product, please send us an email so we can help you as quickly as possible. In most cases, we will send you a new product or refund your purchase right away.

Please remember to include your order number and, if possible, picture documentation of the broken products (including batch number and expiry date or serial number for machines), so that we can forward your claim to our suppliers.

We know the feeling of changing your mind about a purchase, and respect that it can happen to our customers as well. If you changed your mind about an order or a product, please read our return policy in our terms and conditions.